'Ptcl Report\r'

'1. Introduction: Pakistan telecommunication Comp either especial(a) (PTCL) is a mega corporation and a leading telecommunication authority in the  offer of Pakistan. The corporation proffers and enforces policies for the telephonic function nation-wide and is the backbone for countrys telecommunication infrastructure despite arrival of a loads other telecommunication corporations, including Telenor Corps and China unsettled Ltd. The corporation managed and operates around ~2000 tele yell exchanges across the country, providing the largest immovable line net flow.Data and backbone servings such as GSM, CDMA, Broadband Internet, and IPTV, wholesale are an increasing section of its business. From the beginnings of Posts ; Telegraph De disassociatement in 1947 and establishment of Pakistan earpiece ; Telegraph Department in 1962, PTCL has been a major(ip) player in telecommunication in Pakistan. in spite of having completed a net subject area of enormo us size, PTCL working and policies have attracted regular criticism from other littler operators and the civil society of Pakistan.Pakistan telecom Corporation (PTC) took everyplace subroutines and functions from Pakistan c wholly told in and Telegraph Department at a lower place Pakistan telecom Corporation Act 1991. In 1995, Pakistan telecommunication (Reorganization) Ordinance formed the basis for PTCL monopoly over elemental telephony in the country. The provisions of the Ordinance were contribute permanence in October 1996 through Pakistan Telecommunication (Reorganization) Act.The akin year, Pakistan Telecommunication political party hold in was formed and listed on tout ensemble stock exchanges of Pakistan PTCL launched its mobile and data operate subsidiaries in 2001 by the name of Ufone and PakNet respectively. None of the brands fall in it to the top slots in the respective competitions Lately, however, Ufone had increased its commercialize share in the c ellular sector. The PakNet brand has in effect dissolved over the period of time. Recent digital subscriber line operates launched by PTCL reflect this by the penetration of a new brand name and cognitive process of the service organism directly supervised by PTCL. . 1 Vision To be the leading k straightwayledge and Communication Technology Service Provider in the region by achieving node satisfaction and maximise shareholders value’. The future is unfolding around us. In times to come, we forget be the link that totallyows worldwide communication. We are striving towards mobilizing the world for the future. By beseeming partners in innovation, we are ready to shape a future that offers telecom services that bring us closer. 1. 2 Mission To achieve our mission by having: An organizational surround that fosters professionalism, motivation and quality * An environment that is cost effective and quality conscious * go that are based on the most optimum technology * à ¢â‚¬Å"Quality” and â€Å"Time” conscious client service * Sustained growth in gain and profitability 4. SERVICES OF PTCL Pakistan Telecommunication Comp both Limited not completely Provides Conventional tele surround facilities, it as well as offers optical fiber services to the private sector. We pass on briefly discuss below the product lines creation offered by the PTCL.Basically PTCL divide their services into two parts. 1 work for consumers2. work for corporate customers 4. 1 function for Consumers These services are rudimentaryally for the common users (Individual/ class users) those use telephone in their groundwork/work place and they are basically non business users. a) innovative Telephone Connections: As mentioned earlier, PTCL is presently the and telecom company, who renderd mulish-line telephony in the country. So whenever, any toffee-nosed business concern or any various(prenominal) needs a new telephone connectedness for provision of tel ephone service. ) Value Added Services: command line interface (Caller’s Line appellative) Caller Line naming (command line interface): Calling line Identification (CLI) allow customers to station the caller before picking up the phone receiver. To subscribe to CLI services, customer needs a telephone set with display capability or a CLI device attached to the phone. thereby generating an account on I/N programme and any call do from that telephone entrust be charged to this account. The service will provide state of art technological facilities to the subscribers. 5. CUSTOMER share & CUSTOMER SERVICES DEPARTMENTPTCL has naturalised its customer Services Department at different levels the overview of the say department is as follows. incarnate  node  sustenance Center  surgery Region Level guest Services Centers  pliable Level Toll free people  patron Lines for Complaint & Enquiry instanter we briefly int roduce the functions of these: corporeal client tuition Center to facilitate Corporate Customers PTCL has established Corporate Customer carefulness Centers at all surgical procedure Regional Head Quarter Level, in all the meager cities countrywide. The Corporate Customers can get their problems fixed to a lower place one roof in a one window environment by dialing UAN 111-20 20 2.The Customer Relation Officers register the complaints & transport these to the related office. Customer Services Centers to facilitate consumers PTCL has established Customer Services Centers at all flexible Level cities/offices. Here the consumers can use telefax Facility, Voice Telephony for Local/NWD/ISD dialing. On divisional Offices Level duplicate phone bills may in like manner be giveed from C. S. C’s. Toll dethaw help Lines PTCL offers state-of-the-art call center network to its all type of valued customers for convenient frequently asked Questions, Complaints regar ding their services, T/No enquiry.The following three Toll cease T/Numbers are available for this purpose. a) 1236 (Service Activation) This terms free No is utilise to change the tax packages of land line, WLL (V-fone),v PTCL phone n net service energizing, & for Broad Band customers. The service energizing is electronically ordered & activated inwardly 24 hours through concerned department) 1217 (Telephone Directory)This facility is to a fault Toll ingenuous & is employ to harbour the telephone numbers of some specific subscribers (College, Govt. offices, unavowed offices etc. ).This is centralized & is being used as Telephone Directory) 1218 (Land Line Complaints 6. Projects and Assignments During Internship I was appoint to submit the daily marketplace visit field of study to the consultant officer in which I had to stick out the new costumers as well as to write down the complaints of the costumers regarding the products they use or any suggestions were always welcomed. Also I was depute to hit at least 15 prospects and feature them aware(p)(predicate) about Products and services like BB, Evo, IPtv, D-SET, H-set, Pstn, and Tab For this promotional material I was trained for one week to make right furtherance about the organization. . Recommendations: * Pakistan Telecommunication family should Increase Publicity and Advertisement Activities. * Recruitment and infusion opportunities should be increased. * Free Seminars should be organized. * They should not only focus on metropolitan cities but too should take close attention to the rural areas and pocket-size towns. * They should improve their Costumer care services. * To increase their change activities they should create better strategies.\r\nPtcl Report\r\n1. Introduction: Pakistan Telecommunication Company Limited (PTCL) is a mega corporation and a leading telecommunication authority in the  stir of Pakistan. The corporation provides and enforces po licies for the telephonic services nation-wide and is the backbone for countrys telecommunication infrastructure despite arrival of a oodles other telecommunication corporations, including Telenor Corps and China prompt Ltd. The corporation managed and operates around ~2000 telephone exchanges across the country, providing the largest fixed line network.Data and backbone services such as GSM, CDMA, Broadband Internet, and IPTV, wholesale are an increasing part of its business. From the beginnings of Posts ; Telegraph Department in 1947 and establishment of Pakistan Telephone ; Telegraph Department in 1962, PTCL has been a major player in telecommunication in Pakistan. despite having established a network of enormous size, PTCL works and policies have attracted regular criticism from other delicate operators and the civil society of Pakistan.Pakistan Telecommunication Corporation (PTC) took over operations and functions from Pakistan Telephone and Telegraph Department under Pakistan Telecommunication Corporation Act 1991. In 1995, Pakistan Telecommunication (Reorganization) Ordinance formed the basis for PTCL monopoly over basic telephony in the country. The provisions of the Ordinance were impart permanence in October 1996 through Pakistan Telecommunication (Reorganization) Act.The comparable year, Pakistan Telecommunication Company Limited was formed and listed on all stock exchanges of Pakistan PTCL launched its mobile and data services subsidiaries in 2001 by the name of Ufone and PakNet respectively. None of the brands made it to the top slots in the respective competitions Lately, however, Ufone had increased its market share in the cellular sector. The PakNet brand has in effect dissolved over the period of time. Recent digital subscriber line services launched by PTCL reflect this by the interpolation of a new brand name and operation of the service being directly supervised by PTCL. . 1 Vision To be the leading breeding and Communica tion Technology Service Provider in the region by achieving customer satisfaction and maximising shareholders value’. The future is unfolding around us. In times to come, we will be the link that allows orbiculate communication. We are striving towards mobilizing the world for the future. By go partners in innovation, we are ready to shape a future that offers telecom services that bring us closer. 1. 2 Mission To achieve our mission by having: An organizational environment that fosters professionalism, motivation and quality * An environment that is cost effective and quality conscious * Services that are based on the most optimum technology * â€Å"Quality” and â€Å"Time” conscious customer service * Sustained growth in bread and profitability 4. SERVICES OF PTCL Pakistan Telecommunication Company Limited not only Provides Conventional telephone facilities, it too offers optical fiber services to the private sector. We will briefly discuss below the prod uct lines being offered by the PTCL.Basically PTCL divide their services into two parts. 1 Services for consumers2. Services for corporate customers 4. 1 Services for Consumers These services are basically for the common users (Individual/home users) those use telephone in their home/work place and they are basically non business users. a) sore Telephone Connections: As mentioned earlier, PTCL is presently the only telecom company, who provided fixed-line telephony in the country. So whenever, any secret business concern or any soul needs a new telephone union for provision of telephone service. ) Value Added Services: CLI (Caller’s Line Identification) Caller Line Identification (CLI): Calling line Identification (CLI) allow customers to lay the caller before picking up the phone receiver. To subscribe to CLI services, customer needs a telephone set with display capability or a CLI device attached to the phone. thereby generating an account on I/N course of study and a ny call made from that telephone will be charged to this account. The service will provide state of art technological facilities to the subscribers. 5. CUSTOMER attending & CUSTOMER SERVICES DEPARTMENTPTCL has established its Customer Services Department at different levels the overview of the verbalize department is as follows. Corporate Customer  commission Center Operation Region Level Customer Services Centers Tensile Level Toll Free Help Lines for Complaint & Enquiry now we briefly introduce the functions of these: Corporate Customer Care Center to facilitate Corporate Customers PTCL has established Corporate Customer Care Centers at all Operation Regional Head Quarter Level, in all the meager cities countrywide. The Corporate Customers can get their problems intractable under one roof in a one window environment by dialing UAN 111-20 20 2.The Customer Relation Officers register the complaints & away these to the related office. Customer Services Centers to facilitate consumers PTCL has established Customer Services Centers at all Tensile Level cities/offices. Here the consumers can use facsimile Facility, Voice Telephony for Local/NWD/ISD dialing. On divisional Offices Level duplicate phone bills may in any case be obtained from C. S. C’s. Toll Free Help Lines PTCL offers state-of-the-art call center network to its all type of valued customers for convenient frequently asked Questions, Complaints regarding their services, T/No enquiry.The following three Toll Free T/Numbers are available for this purpose. a) 1236 (Service Activation) This bell shape free No is used to change the obligation packages of land line, WLL (V-fone),v PTCL phone n net service activation, & for Broad Band customers. The service activation is electronically ordered & activated at bottom 24 hours through concerned department) 1217 (Telephone Directory)This facility is also Toll Free &am p; is used to obtain the telephone numbers of some specific subscribers (College, Govt. offices, privy offices etc. ).This is centralized & is being used as Telephone Directory) 1218 (Land Line Complaints 6. Projects and Assignments During Internship I was assigned to submit the daily market visit traverse to the consultant officer in which I had to take care out the new costumers as well as to write down the complaints of the costumers regarding the products they use or any suggestions were always welcomed. Also I was assigned to understand at least 15 prospects and make them aware about Products and services like BB, Evo, IPtv, D-SET, H-set, Pstn, and Tab For this publicity I was trained for one week to make right publicity about the organization. . Recommendations: * Pakistan Telecommunication Company should Increase Publicity and Advertisement Activities. * Recruitment and weft opportunities should be increased. * Free Seminars should be organized. * They should not onl y focus on metropolitan cities but also should take close attention to the rural areas and small towns. * They should improve their Costumer care services. * To increase their allot activities they should create better strategies.\r\n'